Here at PetDaen our customers are important to us and we want you to be happy with your purchase.
It's important that you inspect your goods as soon as possible after they have been delivered.
If you are not happy with an item and the item is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than 30 business days from the day the item was received by you. You will be responsible for the cost of returning the goods to us and we will issue you with a full refund of the purchase price within 7 days of receiving the returned goods. Refunds are issued via the payment method that was used to purchase the goods.
Prior to returning the item, please contact us on firstname.lastname@example.org and we will guide you through our simple returns process.
Goods Damaged in Transit
If an item is damaged in transit, you must contact us at email@example.com within 3 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement or issue a refund.
Return of Faulty Goods
If you have received a damaged item, please contact us at firstname.lastname@example.org so that we can assist you. Time frames for refunds on faulty good will vary from product to product.
Items that Cannot be Returned
In the interests of hygiene, certain items cannot be returned to us once the packaging has been opened unless the item is damaged
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.